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What if I don’t like my mala when I receive it? Can I return it?

Absolutely.

If you receive your mala, try her on and it just doesn’t feel right – you can return in unworn, original condition for a full refund. My intention is not to sell you jewellery that you will be unhappy with. My intention is to offer sacred tools that awaken you to your deeper potential. Necklaces that make you feel good. Powerful. Connected. In Love.

What I do ask is that you:

  1. Let me know via email that you are unhappy with your selection and why, within 3 days of receiving your item: [email protected]
  2. Return via registered post within 7 days of receiving your mala.
  3. You have the choice to accept a refund (minus the shipping cost) or a credit for another mala.

What if my Mala breaks? 

You will be sent detailed care instructions with your necklace. Traditionally Mala’s are not considered forever items. It is believed if the mala breaks of its own accord, the wearer no longer needs the energy that was chosen at the time. That said, if your mala breaks due to a fault within 60 days, please contact me to receive a replacement.

My mala’s are excellent quality and the thread strong and durable. The longevity of your mala will depend on the frequency with which you wear her.

In the event you drop your crystal pendant mala and she smashes, you have the option to return to me via registered shipping and pay for a replacement pendant and restring. Please note restring with new pendant takes approximately 45 days and costs $70.  

Shipping Charges

Shipping charges that are incurred in connection to a return are non refundable. You are responsible for paying the costs of shipping and for the risk of or damage to the product during shipping both to and from Mama Goddess.

Damaged Items

If you receive a damaged item, please notify Mama Goddess immediately. 

Exclusions

Custom orders & sale items cannot be refunded.

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